Member Services
Part Time • Chaska
Benefits:
- Enjoyable & rewarding work environment
- Complimentary gym membership
- Flexible schedule
- Opportunity for advancement
Position Summary:
The Member Services Representative is the face of our gym and plays a key role in creating a welcoming, energetic, and motivating environment for all members and guests. This role is responsible for delivering exceptional customer service, driving membership sales, and building strong relationships within the gym community.
Key Responsibilities:
Member Experience & Engagement
- Greet all members and guests with a friendly, upbeat, and professional attitude
- Create a welcoming atmosphere by building relationships and engaging in positive conversations
- Help motivate members and contribute to a high-energy gym environment
- Address member questions, concerns, and feedback in a timely and professional manner
Tours & Sales
- Conduct gym tours for walk-ins and scheduled appointments
- Effectively present membership options and promote the value of our facility
- Sell memberships and additional services, including group classes, personal training, sauna access, and supplements
- Meet or exceed individual and team sales goals
Lead Management
- Contact new leads within 24 hours via phone, text, or email
- Schedule tours and follow up to convert leads into active members
- Maintain consistent communication with prospects to encourage engagement
Membership Management
- Understand all membership options, pricing, and promotions
- Process new memberships, upgrades, and add-ons accurately
- Clearly explain and enforce the gym’s cancellation policy
- Assist members with cancellations when requested, ensuring proper procedures are followed
Systems & Administration
- Learn and effectively use GloFox, GymSales, and FranConnect systems
- Maintain accurate records of member interactions, sales, and updates
- Complete daily administrative tasks as assigned
General Club Responsibilities
- Maintain cleanliness and organization of the front desk and common areas
- When not giving tours, taking out the trash, stocking, and general cleaning
- Assist with gym events, promotions, and community outreach efforts
- Support team members and contribute to a positive team environment
- Perform additional duties as needed to support overall gym operations
Qualifications:
- Strong interpersonal and communication skills
- Outgoing, friendly, and “bubbly” personality
- Comfortable initiating conversations and building relationships with a wide variety of people
- Sales-oriented mindset with a willingness to learn and grow
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills and willingness to learn new software systems
Founded in 2003, Snap Fitness is a fast-growing, world-wide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to over-sized, over-priced, and over-crowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker.
Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you’ll make a difference in people's lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place.
We're looking for outgoing, passionate leaders to join our team!
Apply here.
Room for Advancement
Flexible Schedules
Complimentary Gym Membership
Employee Discounts
Enjoyable & Rewarding Work Environment